Refunds, in plain English

You can ask for a refund within 14 days of buying a course if:

• you were charged by mistake, or charged twice;
• the course is very different from how we described it; or
• a problem on our side stops you from using the course and we cannot fix it.

We look at every request on its own facts. We cannot refund a course once you have completed it or once we have issued your certificate.

You can cancel a paid plan at any time from your account. You keep the features you paid for until the end of the billing period, and you will not be charged again. We do not refund the unused part of a period, except where the law requires it or where we charged you in error.

Email support@verten.ai and tell us:

• the email address on your Verten account;
• which course or plan you paid for, and the date; and
• why you are asking for a refund.

We will reply within 5 business days. If we approve the refund, it goes back to the card or account you paid with. Your bank may take another 5 to 10 business days to show it. When a course is refunded, your access to that course ends.

Nothing on this page takes away any right you have under Ontario's Consumer Protection Act, 2002 or other law. For example, if we did not give you the information the law requires about your purchase, or did not deliver what you paid for, you may have a legal right to cancel and get your money back even outside the 14 days above.

Email support@verten.ai. Our full terms are on the Terms of Service page.